# Cancellation Policy
Effective Date: 9 August 2026
This Cancellation Policy applies to orders placed through gift.bizlivetech.com, operated by Genius Computers.
## 1. Cancellation of Orders
Customers may request cancellation of an order by contacting us as soon as possible after placing the order.
Cancellation is subject to the processing and production status of the order.
### For Standard / Non-Personalized Products
A cancellation request may generally be accepted if the order has not been dispatched or otherwise processed for fulfilment.
### For Personalized / Customized Products
Personalized and customized products may be cancelled only before customization/production has started.
Once production, printing, sublimation, engraving, cutting, assembly or other customization work has started, the order generally cannot be cancelled because the product has been prepared specifically for the customer.
## 2. Recommended Cancellation Window
Customers should submit cancellation requests within 2 hours of placing the order whenever possible.
However, the 2-hour period does not guarantee cancellation. If production has already started earlier, the order may no longer be cancellable.
For this reason, customers should contact us immediately if they need to cancel an order.
## 3. How to Request Cancellation
Send the cancellation request to:
Email: [geniusshoppe@gmail.com](mailto:geniusshoppe@gmail.com)
Phone: +91 9513256596
Please provide:
* Order number
* Customer name
* Registered phone number
* Date of order
* Reason for cancellation, if applicable
The cancellation request will be reviewed based on the current status of the order.
## 4. Cancellation Confirmation
A cancellation is considered successful only when it has been confirmed by Genius Computers.
Simply sending an email or message does not automatically mean that an order has been cancelled.
## 5. Refund for Approved Cancellation
If an eligible order is cancelled before production/processing and payment has already been received, the applicable refund will generally be issued to the original payment method.
Refunds are normally initiated within a reasonable processing period after cancellation approval.
After the refund is initiated, the customer's bank or payment service provider may require approximately 5–7 business days to reflect the amount in the account.
## 6. Orders Already in Production
If a customized order has already entered production, cancellation may not be possible.
This includes products that have already undergone or entered:
* Printing
* Sublimation
* Engraving
* Photo processing
* Cutting
* Personalization
* Assembly
* Packaging specifically prepared for the customer
If the order has reached this stage, any refund will be subject to our Return & Refund Policy and applicable law.
## 7. Orders Already Shipped
Orders that have already been dispatched generally cannot be cancelled through a cancellation request.
If the customer refuses delivery or requests return after dispatch, any applicable refund will be handled according to the Return & Refund Policy and applicable law.
Additional shipping or return costs may apply where permitted.
## 8. Cancellation Due to Product Unavailability
If we are unable to fulfil an order because the selected product or required material becomes unavailable, we may cancel the order and provide an applicable refund to the original payment method.
## 9. Cancellation Due to Pricing or Website Errors
If an order is placed because of an obvious technical, typographical or pricing error, we reserve the right to cancel the order after informing the customer.
If payment has already been received, the applicable amount will be refunded.
## 10. Cancellation Due to Fraudulent or Suspicious Activity
We reserve the right to cancel orders that appear fraudulent, unauthorized or otherwise suspicious, subject to applicable law.
Where appropriate, the customer will be informed and any eligible payment will be refunded.
## 11. Customer-Provided Information
If an order cannot be processed because required personalization details, photographs, design information or other customer inputs are not provided, we may contact the customer.
Production timelines may be affected until the required information is received.
## 12. Consumer Rights
Nothing in this Cancellation Policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted under applicable Indian law.
## 13. Policy Changes
We may update this Cancellation Policy from time to time. The latest version published on the website will apply to future orders.
Last Updated: 9 August 2026
Genius Computers / BizLiveTech Gifts
Ramthirath Nagar, Belgaum, Karnataka, India
GSTIN: 29AGBPR9233K1ZV
Email: [geniusshoppe@gmail.com](mailto:geniusshoppe@gmail.com)
Phone: +91 9513256596