# Return & Refund Policy
Effective Date: 9 August 2026
At BizLiveTech Gifts, operated by Genius Computers, we take care to manufacture and pack your order according to the details provided by you.
Because many of our products are personalized or customized specifically for each customer, certain products are not eligible for return or exchange.
## 1. Business Details
Business Name: Genius Computers
Brand: BizLiveTech Gifts
Address: Ramthirath Nagar, Belgaum, Karnataka, India
GSTIN: 29AGBPR9233K1ZV
Email: [geniusshoppe@gmail.com](mailto:geniusshoppe@gmail.com)
Phone: +91 9513256596
## 2. Customized Products
Personalized or customized products are generally non-returnable and non-refundable when:
* The customer changes their mind.
* The customer no longer wants the product.
* The customer ordered the wrong size, colour or design.
* The customer entered an incorrect name, date or message.
* The customer supplied an unsuitable or low-quality photograph.
* The customer approved a design/proof containing the requested information.
* The product has been correctly manufactured according to the submitted order details.
This is because customized products are produced specifically for an individual customer and generally cannot be resold.
This policy does not affect rights or remedies available to consumers under applicable law.
## 3. Eligible Return / Replacement Cases
A return, replacement or refund may be considered when the product received is:
* Damaged during delivery.
* Defective due to a manufacturing/production issue.
* Significantly different from the product ordered.
* Incorrectly personalized due to an error attributable to us.
* Missing from the order.
* Otherwise eligible for remedy under applicable law.
## 4. Damage During Delivery
If your parcel arrives damaged, please contact us within 48 hours of delivery.
Please provide:
1. Order number.
2. Photographs of the outer package.
3. Photographs of the shipping label.
4. Clear photographs/videos showing the damage.
5. A short description of the issue.
Where possible, please record an unboxing video from the sealed package through opening and inspection. This helps us investigate courier-related damage.
Failure to provide photographs or other reasonable evidence may make it difficult for us to process a damage claim.
## 5. Wrong or Defective Product
If we have sent the wrong product or the product has a manufacturing/printing/customization error attributable to us, we may offer, depending on the circumstances:
* Replacement of the product;
* Reproduction of the customized product;
* Repair, where reasonably possible; or
* Refund.
The appropriate remedy will depend on the nature of the issue and applicable law.
## 6. Return Authorization
Do not send a product back without contacting us first.
Unauthorized returns may not be accepted.
Once your claim is reviewed and approved, we will provide return instructions where a physical return is required.
## 7. Return Shipping Charges
If the product is confirmed to be defective, damaged in transit or incorrectly supplied due to our error, we will generally bear the reasonable return/replacement shipping cost.
For issues caused by incorrect information supplied by the customer, change of mind or other customer-requested changes, return shipping costs, where applicable, may be the customer's responsibility.
## 8. Refunds
Where a refund is approved, the refund will generally be processed to the original payment method.
Depending on the payment gateway, bank or financial institution, the amount may take approximately 5–7 business days after the refund is initiated to appear in the customer's account.
Actual crediting time is controlled partly by the payment service provider and the customer's bank.
## 9. Partial Refunds
Where only part of an order is affected, we may issue a refund or replacement only for the affected product or portion of the order, as appropriate.
## 10. Non-Returnable Situations
Returns will generally not be accepted for:
* Personalized products correctly manufactured according to the customer's instructions.
* Products damaged after delivery due to misuse, negligence or improper handling.
* Products altered, modified or repaired by the customer or a third party.
* Products returned without prior authorization.
* Products where the customer has provided incorrect personalization information.
* Minor colour or appearance variations caused by screen/display differences.
* Minor manufacturing variations that do not materially affect the product's functionality or appearance.
## 11. Product Availability for Replacement
If an eligible product cannot be replaced because the product/material is unavailable, we may provide an appropriate alternative remedy, including a refund, subject to applicable law.
## 12. Cancellation vs Return
Cancellation applies before an order has reached the relevant stage of processing or production.
Return/refund applies after delivery where the product qualifies under this policy.
Please read our Cancellation Policy for cancellation conditions.
## 13. How to Request a Return or Refund
Send your request to:
Email: [geniusshoppe@gmail.com](mailto:geniusshoppe@gmail.com)
Phone: +91 9513256596
Please include:
* Customer name
* Order number
* Order date
* Product name
* Description of the problem
* Photographs/videos, where applicable
* Preferred resolution
We will review the request and communicate the next steps.
## 14. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict or reduce any mandatory rights or remedies available to consumers under applicable Indian law.
## 15. Policy Updates
We may update this policy from time to time. The latest version published on the website will apply to future orders.
Last Updated: 9 August 2026
Genius Computers / BizLiveTech Gifts
Ramthirath Nagar, Belgaum, Karnataka, India
GSTIN: 29AGBPR9233K1ZV
Email: [geniusshoppe@gmail.com](mailto:geniusshoppe@gmail.com)
Phone: +91 9513256596